Terms of Service

Last updated: 1 September 2026

These Terms of Service (“Terms”) govern your access to and use of the New Generation Taekwondo Club (“NGTC”, “we”, “us”, or “our”) website at www.newgentkd.com and your participation in any services, classes, programmes, memberships, trials, events, competitions or other activities provided by NGTC.

By accessing our website, booking a trial or session, registering for a membership or programme, making a payment, attending a session, or allowing a child to participate in an NGTC activity, you agree to be legally bound by these Terms.

If you do not agree to these Terms, you should not use our website or services.

Where the participant is under 18, these Terms are accepted by the participant’s parent or legal guardian on their behalf.

1. About NGTC

New Generation Taekwondo Club is a Taekwondo club providing training and related activities for children, teenagers and adults.

Business Details

New Generation Taekwondo Club
Hotham Primary School
Charlwood Road
Putney
Wandsworth
London SW15 1PN
Email: info@newgentkd.com
Phone / WhatsApp: +44 7557 276 528
Website: www.newgentkd.com

2. Services Provided

NGTC may provide the following services, including but not limited to:

• Group Taekwondo classes;
• Children’s Taekwondo classes;
• Teen and adult Taekwondo classes;
• After-school and school-based programmes;
• Private 1-to-1 training sessions;
• Trial sessions;
• Grading and assessment opportunities;
• Sparring sessions;
• Competitions and competition preparation;
• Seminars, workshops and special events;
• Memberships;
• Training programmes;
• Merchandise, uniforms and equipment;
• Other Taekwondo-related services.

NGTC reserves the right to modify, suspend, relocate, replace instructors, reschedule or discontinue any service where reasonably necessary.

Where reasonably practicable, we will provide advance notice of significant changes.

Nothing in this section removes any statutory consumer rights you may have.

3. Eligibility and Registration

3.1 Adults

Adults registering for themselves must provide accurate, complete and current information.

You must notify NGTC if any information relevant to your safe participation changes.

3.2 Children and Minors

A parent or legal guardian must register a participant under 18 and accept these Terms on the participant’s behalf.

The parent or guardian confirms that they have the legal authority to provide consent and enter into these Terms on behalf of the child.

The parent or guardian is responsible for:

• Providing accurate registration information;
• Providing emergency-contact information;
• Providing relevant medical, allergy, injury or additional-needs information;
• Ensuring the child follows reasonable club rules;
• Ensuring appropriate drop-off and collection arrangements;
• Ensuring membership payments remain up to date;
• Communicating relevant changes to NGTC.

3.3 Accurate Information

You must not provide false, misleading or materially incomplete information.

NGTC is not responsible for problems arising because information supplied by a member or parent/guardian is inaccurate, incomplete or outdated.

NGTC may suspend or terminate a membership where materially false or misleading information has been provided.

4. Medical and Health Disclosure

Participants or their parent/guardian must disclose relevant injuries, medical conditions, allergies, disabilities, behavioural conditions, additional needs or other health concerns that could reasonably affect safe participation.

NGTC may request additional information or, where reasonably necessary, appropriate medical clearance before permitting participation.

NGTC may modify, restrict or refuse participation where we reasonably believe participation presents a significant safety risk.

NGTC coaches are not doctors, physiotherapists or healthcare professionals and do not provide medical diagnosis or treatment.

Participants should seek appropriate professional medical advice if they are unsure whether Taekwondo or a particular activity is suitable for them.

5. Membership Options

NGTC may offer different membership plans, programmes and class frequencies.

The membership, programme, price and class entitlement applicable to you will be the option selected during registration or purchase.

Membership benefits are limited to the classes and services included in the relevant membership.

Unless expressly agreed otherwise in writing, a membership does not entitle you to attend classes outside your selected membership.

Memberships are personal and non-transferable unless NGTC expressly agrees otherwise in writing.

NGTC may introduce, remove or change class times, programmes or locations where reasonably necessary.

Where a change materially affects an existing membership, reasonable notice will be provided where practicable and where required by law.

6. Booking

Bookings may be made through methods including:

• The NGTC website;
• Website registration forms;
• Email;
• Telephone;
• WhatsApp;
• In person;
• Other booking systems used by NGTC.

A booking is not necessarily confirmed until NGTC has received payment, where payment is required, or otherwise confirmed the booking.

NGTC may refuse or cancel a booking where:

• The class is full;
• The participant does not meet programme requirements;
• Required information has not been provided;
• There is a safeguarding or safety concern;
• Payment has not been received;
• The booking information is materially inaccurate;
• There is another legitimate operational reason.

Where a booking has been paid for and NGTC cancels it, any refund or alternative arrangement will be handled in accordance with applicable law and the circumstances of the cancellation.

7. Membership Fees

Membership fees are payable at the price displayed at the time of purchase or otherwise agreed with you.

Prices may vary depending on:

• Membership type;
• Number of weekly sessions;
• Age group;
• Programme;
• School programme;
• Promotional offer;
• Private training;
• Other clearly stated pricing arrangements.

You are responsible for ensuring that your payment details remain valid.

8. Joining Fee

A one-time joining fee may apply to new memberships.

The current joining fee is:

£70

The joining fee may include costs associated with joining NGTC, such as:

• Club administration;
• Membership administration;
• Uniform;
• British Taekwondo membership or registration where applicable;
• Other joining-related costs clearly communicated at the time of purchase.

The joining fee is separate from recurring membership fees.

Where the joining fee includes third-party costs already incurred on your behalf, those costs may not be refundable where permitted by law.

Nothing in this section removes statutory consumer rights.

9. Payment Terms

Memberships may be charged monthly in advance and may renew automatically where recurring membership has been selected.

Term-based programmes, private sessions, events or other services may require payment in advance.

Attending a paid service without making the required payment does not remove your obligation to pay the applicable fee.

You agree to pay all legitimate amounts due under your membership or booking.

10. Payment Methods

NGTC may accept payment methods including:

• Debit or credit card;
• Stripe;
• Bank transfer;
• Cash where expressly agreed;
• Other payment methods made available by NGTC.

Payment methods may change from time to time.

11. Stripe and Recurring Membership Payments

Where recurring membership is selected, payments may be processed through Stripe.

By purchasing a recurring membership, you authorise the applicable payment provider to process recurring payments according to the membership plan and billing arrangement selected by you.

Recurring payments will continue until the membership is properly cancelled in accordance with these Terms.

NGTC does not store complete payment-card details where those details are processed directly by the payment provider.

Payment processing may be subject to Stripe’s own terms, policies and security procedures.

12. Failed Payments and Outstanding Balances

If a payment fails for any reason, including insufficient funds, expired card, bank rejection or another payment-provider issue, NGTC may:

• Notify you of the failed payment;
• Request updated payment details;
• Allow or request the payment provider to retry the payment;
• Attempt to collect legitimate outstanding amounts;
• Restrict or suspend class attendance;
• Suspend the membership;
• Terminate the membership for persistent non-payment;
• Seek recovery of outstanding amounts through appropriate legal or collection processes.

Where the payment provider automatically retries a failed payment, the timing and number of retries may be determined by the payment provider.

You remain responsible for legitimate amounts that became due before suspension or termination.

NGTC will not intentionally charge you twice for the same amount.

If you believe a payment has been taken incorrectly, contact us promptly at info@newgentkd.com.

13. Membership Price Changes

NGTC may change prices for new memberships and services.

For existing recurring memberships, NGTC will provide reasonable notice of proposed price increases and, where required by law or the applicable contractual arrangement, provide an opportunity to cancel before the new price takes effect.

Unless otherwise required by law, price changes will not retrospectively alter payments that have already been properly made.

14. Third-Party Membership Purchases

This section applies where a club, instructor, administrator, organisation or other third party purchases or renews a membership on behalf of another individual.

By completing a membership purchase or renewal on behalf of another individual (the “Member”), the purchaser confirms that:

1. They are authorised to purchase or renew the membership on behalf of the Member.
2. They have obtained any consent required from the Member or, where the Member is a minor, from the Member’s parent or legal guardian.
3. They have authority to provide the Member’s information to NGTC for the purpose of registration and membership administration.
4. They have made the relevant Terms, policies and other applicable documents available to the Member or their parent/guardian where appropriate.
5. The information provided to NGTC is accurate and complete.
6. They will communicate relevant changes to NGTC.
7. Where multiple memberships are purchased, they confirm that they have the required authority and consent for each individual included in the transaction.

NGTC may request reasonable evidence of authority or consent where necessary.

15. Free Trial Sessions

NGTC may offer free trial sessions to prospective members.

A trial session:

• Must normally be booked in advance;
• Is subject to availability;
• May be limited to one trial per participant;
• May be subject to age or programme restrictions;
• Does not guarantee continued enrolment;
• Does not guarantee a specific instructor, venue or class structure.

NGTC reserves the right to refuse or withdraw a trial where there is a legitimate reason, including capacity, safety, safeguarding or inappropriate conduct.

16. Trial No-Shows and Cancellations

Trial participants should provide at least 24 hours’ notice if they cannot attend a booked trial.

Failure to attend without reasonable notice may result in:

• Refusal of future free trial requests;
• Requirement to pay for future attendance;
• Cancellation of future trial bookings.

NGTC may exercise reasonable discretion depending on the circumstances.

17. Trial Risk and Liability

Trial sessions involve the same inherent physical risks as regular Taekwondo training.

Trial participants and their parent/guardian acknowledge these risks and agree to follow reasonable safety instructions.

The liability provisions in these Terms apply to trial sessions subject to applicable law.

18. Membership Renewal

Where a membership is a recurring membership, it will renew automatically according to the billing schedule agreed at registration unless cancelled in accordance with these Terms.

The membership will continue until the cancellation has been properly processed.

19. Membership Cancellation

Membership cancellation must be requested in writing.

Cancellation requests may be submitted by:

• Email to info@newgentkd.com; or
• Another written cancellation method expressly provided by NGTC.

The request should include:

• Full name;
• Student/member name where different;
• Email address used for the membership;
• A clear statement requesting cancellation.

Simply stopping attendance does not automatically cancel a membership.

You remain responsible for applicable fees during any contractual notice period.

Once cancellation has been processed, NGTC will cancel the relevant recurring payment subscription so that future recurring payments are not taken, subject to any applicable notice period.

NGTC will confirm cancellation where reasonably practicable.

20. Cancellation Notice Period

The applicable cancellation notice period will be communicated at or before the time of purchase.

Depending on the membership arrangement, this may be a specified period such as 14 or 30 days.

Where a notice period applies:

• Fees remain payable during the notice period;
• Membership access normally continues during the notice period unless otherwise agreed;
• Cancellation will take effect at the end of the applicable notice period;
• Future recurring payments will be stopped once the cancellation takes effect.

Nothing in this section removes any statutory cancellation or consumer rights that apply.

21. Membership Freezes

NGTC may allow members to temporarily freeze their membership.

Unless otherwise agreed in writing:

• A maximum of two (2) freezes per calendar year may be requested;
• Freeze requests must be submitted in writing by email in advance;
• Freeze dates must be approved and confirmed by NGTC;
• A freeze is not effective until NGTC confirms it in writing;
• Unused freeze periods do not roll over;
• Freeze periods cannot normally be exchanged for cash;
• Freeze periods cannot normally be transferred to another member;
• A freeze does not automatically cancel a membership;
• Recurring payments will be adjusted or paused according to the freeze arrangement confirmed by NGTC.

NGTC may impose reasonable minimum or maximum freeze periods.

Where a member has an outstanding balance, NGTC may require the outstanding balance to be resolved before approving a freeze.

A freeze requested retrospectively is not automatically granted.

22. Refunds

Payments made to NGTC are generally non-refundable once the relevant service period has commenced, including where a participant chooses not to attend.

This may include:

• Membership fees;
• Term payments;
• Private sessions;
• Missed sessions;
• Sessions missed due to holidays;
• Sessions missed due to personal circumstances.

However, this does not exclude or restrict any statutory consumer rights or other rights that cannot legally be excluded.

Refunds may be considered where:

• NGTC has made an incorrect charge;
• A payment was taken after a valid cancellation had been processed;
• NGTC agrees to a refund;
• A refund is required by law;
• NGTC is unable to provide a service for which payment was made and applicable law requires a remedy.

23. Missed Sessions

Membership fees are generally based on access to the membership programme rather than payment for each individual attendance.

If you choose not to attend a class, you will not normally be entitled to a refund or credit.

This includes absences due to:

• Holidays;
• Personal commitments;
• Illness;
• Injury;
• School commitments;
• Work commitments;
• Other personal circumstances.

Nothing in this section limits rights that cannot legally be excluded.

24. Make-Up Sessions

Where NGTC cancels a session, NGTC may offer a make-up session or alternative arrangement.

Make-up sessions:

• Are subject to availability;
• May be subject to specific conditions;
• Are not guaranteed unless expressly agreed;
• Have no cash value;
• Cannot normally be exchanged for cash;
• Cannot normally be transferred;
• Do not create an automatic entitlement to future make-up sessions.

Where NGTC provides a make-up session as a goodwill arrangement, this does not establish a permanent contractual entitlement unless expressly stated.

25. Class Attendance

Members may attend only the classes included within their membership or booking.

Participants should:

• Arrive on time;
• Wear appropriate clothing and equipment;
• Follow coach instructions;
• Behave respectfully;
• Follow venue rules;
• Follow safety procedures.

Late arrival may result in a participant being asked to wait until it is safe to join the session.

NGTC may refuse participation where a person’s condition, behaviour, equipment or circumstances create a reasonable safety concern.

26. Class Cancellations and Venue Changes

NGTC may occasionally need to cancel, postpone, relocate or change a class because of circumstances including:

• Venue availability;
• School closures;
• Public holidays;
• Competitions;
• Staff availability;
• Maintenance;
• Health and safety;
• Severe weather;
• Emergency situations;
• Government restrictions;
• Circumstances beyond NGTC’s reasonable control.

Where reasonably practicable, NGTC will provide advance notice.

Where appropriate, NGTC may provide an alternative session or other reasonable arrangement.

Nothing in this section removes statutory rights that cannot legally be excluded.

27. School and Venue Programmes

Where NGTC provides training at a school or third-party venue, the rules and requirements of that venue may also apply.

These may include:

• Sign-in and sign-out procedures;
• Collection arrangements;
• Access restrictions;
• Parking rules;
• Safeguarding procedures;
• Emergency procedures;
• Building-specific rules.

Parents and guardians must follow applicable venue procedures.

Unless expressly agreed otherwise, NGTC is not responsible for a child’s journey to or from the venue.

28. Health, Fitness and Participation

Taekwondo and martial arts involve physical activity and inherent risks.

Participants are responsible for informing NGTC about relevant medical or physical conditions that may affect participation.

NGTC may modify or stop an activity where reasonably necessary for safety.

Participants should not participate when they reasonably believe that doing so would be unsafe.

29. Emergencies and First Aid

If an injury, illness or emergency occurs during an NGTC activity, you authorise NGTC and its coaches/staff to take reasonable steps to protect the participant’s health and safety.

This may include:

• Providing appropriate first aid;
• Contacting the parent/guardian;
• Contacting emergency services;
• Requesting medical assistance;
• Providing relevant emergency information to medical professionals where necessary.

Parents/guardians must provide accurate emergency-contact information.

30. Injuries and Assumption of Risk

Taekwondo is a martial art and contact sport involving physical activity.

Risks may include:

• Bruising;
• Muscle strains;
• Sprains;
• Falls;
• Accidental contact;
• Cuts;
• Fractures;
• Head injuries;
• Other physical injuries.

By participating, you acknowledge the ordinary and inherent risks associated with Taekwondo.

Participants must follow reasonable safety instructions provided by NGTC.

Nothing in these Terms excludes liability for negligence, breach of legal duty or other liability that cannot legally be excluded.

31. Coaching and Instruction

NGTC coaches may make reasonable decisions regarding:

• Training intensity;
• Exercises;
• Drills;
• Sparring;
• Pairings;
• Class activities;
• Participation;
• Safety restrictions;
• Competition readiness;
• Grading readiness.

These decisions may be made in the interests of safety, development and the smooth operation of the class.

32. Sparring

Sparring may form part of NGTC training.

Participants must follow all sparring rules and coach instructions.

Protective equipment may be required depending on the participant’s age, ability and activity.

NGTC may prohibit or restrict sparring where a participant is not considered ready or where safety concerns arise.

Intentional dangerous, reckless or unsporting conduct is prohibited.

33. Competitions and Events

Participation in competitions and external events may involve additional fees, registration requirements, rules and risks.

Participation may require:

• Separate registration;
• Competition fees;
• Appropriate protective equipment;
• Relevant federation registration;
• Coach approval;
• Compliance with competition rules;
• Additional parental consent where appropriate.

NGTC does not guarantee selection for competitions.

Coaches may determine whether a participant is ready to compete based on safety, ability, conduct, training and other relevant factors.

34. Safeguarding

NGTC takes safeguarding seriously.

We may maintain safeguarding policies and procedures designed to protect children and vulnerable participants.

Where NGTC has a safeguarding concern, we may take appropriate action and may share relevant information with appropriate persons or authorities where necessary and lawful.

This may include:

• Parents/guardians;
• Schools;
• Safeguarding professionals;
• Emergency services;
• Police;
• Other appropriate authorities.

Safeguarding responsibilities may take priority over confidentiality where necessary to protect a child or another person.

35. Code of Conduct

All students, parents, guardians, staff, coaches and visitors are expected to behave respectfully.

Participants must:

• Respect coaches and other students;
• Follow reasonable safety instructions;
• Wear appropriate attire;
• Remove jewellery where required;
• Behave appropriately;
• Respect venues and property;
• Avoid behaviour that puts others at risk;
• Arrive punctually where reasonably possible.

36. Zero-Tolerance Behaviour

NGTC does not tolerate:

• Bullying;
• Harassment;
• Discrimination;
• Violence;
• Threatening behaviour;
• Aggression;
• Abusive or threatening language;
• Intimidation;
• Deliberate dangerous behaviour;
• Deliberate damage to property;
• Serious or repeated refusal to follow safety instructions.

Serious behaviour may result in immediate removal from a session and possible suspension or termination of membership.

37. Disciplinary Action

Where behaviour creates a safety, safeguarding or operational concern, NGTC may:

• Issue a warning;
• Speak with the participant or parent/guardian;
• Remove the participant from a session;
• Suspend participation;
• Suspend membership;
• Terminate membership.

NGTC may take immediate action where reasonably necessary to protect participants, staff, coaches, visitors or property.

38. Immediate Removal for Safety

NGTC may remove a participant immediately where their behaviour, condition or circumstances create a reasonable safety or safeguarding concern.

Parents/guardians will be informed as soon as reasonably practicable where the participant is a minor.

Removal from a session does not automatically create an entitlement to a refund or credit.

39. Termination by NGTC

NGTC may suspend or terminate a membership where reasonably necessary, including for:

• Non-payment;
• Persistent outstanding balances;
• Serious breach of these Terms;
• Repeated breach of the Code of Conduct;
• Violence;
• Threatening behaviour;
• Safeguarding concerns;
• Materially false information;
• Serious safety concerns;
• Conduct materially disrupting the club;
• Conduct that places others at unreasonable risk;
• Other legitimate operational or legal reasons.

Immediate suspension or termination may occur where necessary for safety, safeguarding or serious misconduct.

Outstanding legitimate fees remain payable following suspension or termination.

Where NGTC terminates a membership for reasons unrelated to member misconduct or unpaid fees, NGTC will consider whether any refund is appropriate based on the circumstances and applicable law.

40. Parental and Guardian Responsibility

For participants under 18, the parent/guardian is responsible for:

• Completing registration;
• Providing accurate information;
• Providing medical and emergency information;
• Ensuring appropriate arrival and collection arrangements;
• Ensuring the child has appropriate clothing/equipment;
• Communicating relevant concerns;
• Ensuring payments remain up to date;
• Supporting compliance with club rules.

NGTC is not responsible for a child’s journey to or from the venue unless expressly agreed otherwise in writing.

41. Drop-Off and Collection

Unless expressly agreed otherwise, parents/guardians remain responsible for the child before the child’s session begins and after the child’s session ends.

Parents/guardians must follow all venue-specific collection and sign-in/sign-out procedures.

If a child is being collected by someone other than the person normally authorised, the parent/guardian should notify NGTC where required.

42. Photography and Video

NGTC may photograph or record classes, competitions and events for purposes including:

• Coaching;
• Educational purposes;
• Club records;
• Marketing;
• Promotional materials;
• Social media;
• Website content.

Where identifiable images of children are intended for public promotional use, appropriate consent will be obtained where required.

Photography and media preferences may be managed in accordance with NGTC’s Privacy Policy and applicable law.

Requests regarding photography or media consent may be sent to info@newgentkd.com.

43. Personal Belongings

Participants are responsible for their personal belongings.

NGTC does not accept responsibility for loss, theft or damage to personal property except where responsibility cannot lawfully be excluded.

Participants should avoid bringing unnecessary valuables to training.

44. Uniform and Equipment

Participants must wear appropriate clothing and equipment for their training.

Where NGTC specifies protective equipment, participants must use it appropriately.

NGTC may refuse participation where clothing or equipment creates a reasonable safety concern.

Participants are responsible for taking reasonable care of equipment issued or provided to them.

45. Travel to Competitions and Events

Unless expressly agreed otherwise, parents/guardians are responsible for arranging travel to and from competitions and external events.

Where NGTC arranges transport or other travel arrangements, separate instructions and terms may apply.

46. Intellectual Property

The NGTC name, logo, website, branding, photographs, graphics, written materials, training materials, curriculum and other content created by or for NGTC are protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute or commercially exploit NGTC materials without permission.

47. Website Use

You agree not to misuse the NGTC website.

You must not knowingly:

• Introduce malicious software;
• Attempt unauthorised access;
• Circumvent security controls;
• Interfere with website operation;
• Submit fraudulent information;
• Use the website for unlawful purposes;
• Attempt to access another person’s information;
• Interfere with another user’s use of the website.

NGTC may restrict or suspend access where reasonably necessary to protect its website, systems or users.

48. Website Information

NGTC aims to keep website information accurate and up to date.

However, information such as:

• Class times;
• Prices;
• Availability;
• Venues;
• Coaches;
• Promotional offers;
• Events;
• Programmes;

may change.

The specific terms and price applicable to a purchase will generally be those communicated to you at the time of purchase, subject to applicable law.

49. Promotional Offers

Promotional offers may be subject to additional conditions.

Unless expressly stated otherwise:

• Offers cannot be exchanged for cash;
• Offers cannot be transferred;
• Offers may be limited to new members;
• A particular introductory offer may only be used once per participant;
• Offers may have expiry dates;
• Offers may be subject to availability.

The specific terms displayed with an offer will apply.

50. Free or Discounted Memberships

Where NGTC provides a free, discounted or promotional membership, NGTC may impose reasonable conditions on the offer.

Where a promotional period converts into a paid membership, the applicable conversion terms and price will be communicated before the customer becomes committed to the paid arrangement.

51. Third-Party Services

NGTC may use third-party providers for services including:

• Payment processing;
• Website hosting;
• Email;
• Analytics;
• Advertising;
• Communications;
• Membership administration;
• Other technology services.

Third-party services may have their own terms and privacy policies.

NGTC is not responsible for matters exclusively controlled by third-party providers.

52. Privacy

NGTC’s Privacy Policy explains how personal information is collected, used, stored and protected.

Personal information will be processed in accordance with applicable data-protection law.

By using NGTC services, you acknowledge that personal information may be processed for purposes explained in the Privacy Policy.

53. Communications

NGTC may communicate with you using the contact details provided during registration.

Communication methods may include:

• Email;
• Telephone;
• WhatsApp;
• SMS;
• Website communications;
• Other reasonable communication methods.

You are responsible for ensuring that your contact information remains accurate.

Important service and membership communications may be sent where necessary to administer your membership or provide services.

Marketing communications will be handled in accordance with applicable privacy and marketing requirements.

54. No Guarantee of Results

NGTC does not guarantee any particular:

• Competition result;
• Grading outcome;
• Belt progression;
• Fitness level;
• Weight change;
• Athletic performance;
• Skill level;
• Personal-development outcome.

Individual progress depends on factors including attendance, effort, ability, training history and individual circumstances.

55. No Medical or Professional Advice

NGTC provides Taekwondo coaching and instruction.

Our services do not constitute:

• Medical advice;
• Physiotherapy;
• Psychological treatment;
• Medical nutritional advice;
• Diagnosis;
• Healthcare treatment.

Any general training or fitness information provided by a coach should not be treated as a substitute for professional medical advice.

56. Force Majeure

NGTC will not be responsible for failure or delay in providing services where caused by circumstances beyond our reasonable control.

These may include:

• Natural disasters;
• Severe weather;
• Fire;
• Flood;
• Epidemics or public-health emergencies;
• Government restrictions;
• Venue closure;
• School closure;
• Transport disruption;
• Utility failure;
• Serious staff illness;
• Security incidents;
• Other circumstances beyond reasonable control.

Where reasonably practicable, NGTC will notify affected customers and consider appropriate alternative arrangements.

Nothing in this section removes rights that cannot legally be excluded.

57. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded or limited, including liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Breach of statutory rights that cannot legally be excluded;
• Other liability that cannot legally be excluded or limited.

Subject to the above, NGTC will not be responsible for losses that are not reasonably foreseeable or that arise from matters outside our reasonable control.

Participants are responsible for following reasonable safety instructions and acting appropriately during training.

58. Limitation of Liability

To the fullest extent permitted by applicable law, NGTC will seek to limit its liability for losses that are not reasonably foreseeable or are indirect or consequential.

Any limitation of liability contained in these Terms applies only to the extent that such limitation is lawful and enforceable.

Nothing in these Terms is intended to exclude or restrict liability that cannot legally be excluded or restricted.

59. Complaints

NGTC aims to resolve complaints fairly and promptly.

Complaints should be submitted to info@newgentkd.com.

Please provide sufficient information for NGTC to understand and investigate the issue.

Where appropriate, NGTC may request additional information.

Complaints should be raised promptly so that NGTC has a reasonable opportunity to resolve the matter.

60. Changes to These Terms

NGTC may update these Terms from time to time to reflect:

• Changes to our services;
• Changes to our website;
• Changes to class structures;
• Changes to technology;
• Changes to legal requirements;
• Changes to operational arrangements.

The “Last updated” date will be changed when material updates are made.

Where a change materially affects an existing contractual arrangement, NGTC will provide reasonable notice where required.

Changes will not remove statutory rights that cannot legally be excluded.

61. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be modified or removed only to the extent necessary.

The remaining provisions of these Terms will continue to apply.

62. No Waiver

If NGTC does not immediately enforce any provision of these Terms, this does not mean that NGTC has waived its right to enforce that provision later.

Any failure or delay by NGTC in exercising or enforcing any right, power or remedy under these Terms shall not constitute a waiver of that right, power or remedy.

A waiver of any provision or breach will only be effective if expressly confirmed in writing by NGTC.

A waiver relating to one particular circumstance or breach shall not constitute a waiver in relation to any other circumstance or breach.

63. Entire Agreement

These Terms, together with:

• The information provided at the time of purchase;
• The applicable membership or programme terms;
• Any specific booking terms;
• The NGTC Privacy Policy;
• Any applicable policies or waivers;

form the agreement governing the relevant NGTC service.

If there is a conflict between documents, mandatory statutory rights will prevail.

Where specific terms relating to a particular programme or service have been expressly communicated and accepted, those specific terms may apply to that service.

64. Third-Party Rights

Unless expressly stated otherwise, a person who is not a party to the relevant agreement does not have rights to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

This does not affect any rights available under applicable law.

65. Governing Law

These Terms are governed by the laws of England and Wales.

Any dispute arising from these Terms or your use of NGTC services will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights concerning jurisdiction that apply to you.

66. Contact Information

New Generation Taekwondo Club
Hotham Primary School
Charlwood Road
Putney
Wandsworth
London SW15 1PN
Email: info@newgentkd.com
Phone / WhatsApp: +44 7557 276 528
Website: www.newgentkd.com

NGTC aims to respond to enquiries and complaints within a reasonable period.

67. Acceptance of These Terms

By registering for an NGTC membership, booking a trial, making a booking, purchasing a service, making a payment, attending an NGTC session or allowing a child to participate, you confirm that:

• You have read these Terms;
• You understand the relevant membership or service;
• You have provided accurate information;
• You agree to comply with NGTC’s reasonable rules;
• You agree to follow reasonable safety instructions;
• Where registering a child, you are authorised to act as their parent or legal guardian;
• You understand that Taekwondo involves inherent physical risks;
• You understand how membership payments and recurring payments operate;
• You understand that simply stopping attendance does not cancel a membership;
• You understand the applicable cancellation and freeze procedures;
• You have had the opportunity to review NGTC’s Privacy Policy.

These Terms do not remove, restrict or limit any consumer or other statutory rights that cannot legally be excluded.

Last updated: 1 September 2026

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