Privacy Policy

Last updated: 1 September 2026

1. Introduction

New Generation Taekwondo Club (“NGTC”, “we”, “us”, or “our”) is committed to protecting your privacy and personal data.

This Privacy Policy explains how we collect, use, store, protect and share your personal information when you visit our website at www.newgentkd.com, contact us, book a free trial, register for classes, become a member, participate in our services, or otherwise interact with NGTC.

This policy is intended to explain our current data-processing practices. It is not legal advice or a certification of compliance with UK data-protection law.

NGTC processes personal data in accordance with applicable UK data-protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

New Generation Taekwondo Club
Hotham Primary School
Charlwood Road
Putney, Wandsworth
London SW15 1PN
Email: info@newgentkd.com
Phone/WhatsApp: +44 7557 276 528

If you have questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

3. Information We Collect

When you use our website or services, we may collect the following personal information.

3.1 Contact Information

This may include:

• Name
• Email address
• Telephone number
• Postal address where required

3.2 Student Information

For students participating in our programmes, we may collect:

• Student name
• Age
• Date of birth
• Experience level
• Previous martial arts training
• Training goals
• Attendance and membership information

3.3 Parent or Guardian Information

Where a child is registering, we may collect:

• Parent or guardian name
• Contact details
• Relationship to the student
• Information required to manage the child’s registration and participation

3.4 Health and Safety Information

Where necessary for safe participation, safeguarding or emergency purposes, we may collect information such as:

• Allergies
• Injuries
• Medical conditions
• Disabilities
• Additional needs
• Other health or safety information relevant to participation

Health information may constitute special-category personal data under UK GDPR and is handled with additional care and restricted access.

3.5 Payment and Membership Information

When you purchase a membership or other service, we may collect:

• Membership or programme selected
• Billing information
• Payment status
• Transaction information
• Subscription information
• Information relating to cancellations or refunds

Payments are processed through third-party payment providers, including Stripe.

NGTC does not store full payment-card numbers or CVV/security codes on its own systems.

3.6 Free Trial and Enquiry Information

When you request a free trial or contact us, we may collect:

• Name
• Parent/guardian details where relevant
• Student age
• Email address
• Telephone number
• Preferred programme or class
• Information contained in your enquiry

3.7 Communications

We may keep records of communications with you, including:

• Emails
• Telephone communications
• WhatsApp communications
• Website contact forms
• Other communications relating to your membership, enquiry or participation

3.8 Consent and Preference Information

We may keep records of:

• Marketing preferences
• Cookie preferences
• Photography and video consent
• Other consent choices where applicable

4. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Approximate usage information
• Referral source
• Website interaction information
• Cookie and similar technology information

Some information is collected through essential website functionality.

Analytics and marketing technologies may only be used where the appropriate consent has been provided.

5. How We Use Your Information

We use your personal data for the following purposes.

5.1 Service Delivery

We may use your information to:

• Process free-trial requests
• Process registrations
• Manage class enrolment
• Manage memberships
• Manage class schedules
• Manage attendance
• Communicate about classes
• Organise competitions and events
• Manage school and after-school programmes
• Provide customer support
• Ensure the safety of students and staff

5.2 Payments and Memberships

We may use your information to:

• Process payments
• Set up memberships
• Manage recurring subscriptions
• Confirm payment status
• Manage failed payments
• Process cancellations
• Process refunds where applicable
• Maintain financial records
• Respond to payment enquiries

Payments are processed through third-party payment providers such as Stripe.

5.3 Health, Safety and Safeguarding

Where relevant, information may be used to:

• Protect students and staff
• Respond appropriately to injuries or emergencies
• Adapt participation where reasonably necessary
• Meet safeguarding responsibilities
• Take appropriate action where there are concerns about a child’s welfare
• Provide relevant information to emergency services or appropriate authorities where necessary

5.4 Administrative Purposes

We may use information to:

• Maintain business records
• Maintain accounting and tax records
• Manage customer relationships
• Maintain membership records
• Prevent fraud
• Maintain website and system security
• Comply with legal obligations

5.5 Communications

We may send important service-related communications, including:

• Booking confirmations
• Membership information
• Payment information
• Class cancellations
• Venue changes
• Schedule changes
• Safety information
• Responses to enquiries

These communications may be sent where necessary to provide the service and do not constitute marketing.

5.6 Marketing

Where required, we may send marketing communications only where we have an appropriate lawful basis and, where applicable, the required consent.

You can unsubscribe from marketing communications at any time.

We do not sell your personal information.

5.7 Website Improvement

Where you have provided the appropriate consent, we may use analytics information to:

• Understand how visitors use our website
• Measure website performance
• Improve our website
• Understand which pages and campaigns are effective
• Improve our services and marketing

6. Legal Basis for Processing

Under UK GDPR, we may process personal data using one or more of the following lawful bases.

Consent

We may rely on consent where you have actively agreed to a particular use of your information.

Examples may include:

• Certain marketing communications
• Non-essential cookies and tracking technologies
• Certain photography or video uses
• Certain processing of health information where consent is the appropriate legal condition

You may withdraw consent at any time.

Withdrawal of consent does not affect processing that took place lawfully before consent was withdrawn.

Contract

We may process information where it is necessary to provide services you have requested.

This may include:

• Registering for classes
• Managing memberships
• Processing payments
• Managing class participation
• Providing customer support

Legitimate Interests

We may process personal data where necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.

Examples may include:

• Maintaining business records
• Preventing fraud
• Protecting our website and systems
• Managing customer relationships
• Sending important service communications
• Improving our services
• Protecting students and staff

Legal Obligation

We may process information where necessary to comply with legal obligations, including:

• Tax and accounting requirements
• Safeguarding obligations
• Legal requests
• Regulatory requirements

7. Health and Special-Category Data

Some information collected by NGTC may constitute special-category personal data, including information concerning health or disabilities.

We only seek health and safety information where it is relevant to:

• Safe participation
• Safeguarding
• Emergency response
• Insurance
• Legal or regulatory requirements
• Appropriate delivery of our services

We aim to:

• Collect only information that is reasonably necessary
• Restrict access to authorised persons
• Avoid unnecessary disclosure
• Keep information secure
• Retain information only for as long as necessary

Special-category data is subject to additional legal requirements. NGTC will review its processing arrangements periodically and may seek professional data-protection advice where appropriate.

8. Children’s Data

NGTC provides Taekwondo activities for children and takes the protection of children’s personal information seriously.

We may process children’s information including:

• Name
• Age
• Date of birth
• Parent/guardian details
• School or programme information
• Attendance information
• Competition information
• Relevant health and safety information
• Photographs and video where appropriate consent has been obtained

Parental or Guardian Involvement

Where a child is registering for our services, we may require a parent or guardian to provide information and make appropriate choices on behalf of the child.

Where consent is the applicable lawful basis, we will seek appropriate consent from a parent or guardian where required.

Limited Data Collection

We aim to collect only the information reasonably necessary to provide our services safely and effectively.

Security

Children’s information is restricted to authorised persons who need access for legitimate purposes.

We do not intentionally publish children’s private information such as contact details, addresses, medical information or other sensitive personal information on public pages.

Parental Rights

Parents or guardians may have rights regarding their child’s personal information, including the right to:

• Request access
• Request correction of inaccurate information
• Request deletion where applicable
• Request restriction of processing where applicable
• Object to certain processing
• Withdraw consent where processing is based on consent

We may need to verify identity and parental/guardian authority before releasing information.

Safeguarding

NGTC follows appropriate safeguarding procedures.

Where we have legitimate safeguarding or welfare concerns, we may share relevant information with appropriate authorities or organisations where necessary and permitted or required by law.

If you are a parent or guardian and wish to exercise any rights regarding your child’s personal data, please contact info@newgentkd.com.

9. Photography and Video

Photographs and videos may be taken during NGTC classes, competitions, events and other club activities.

Where identifiable images of children are intended to be used publicly for promotional purposes, NGTC will seek appropriate consent from a parent or guardian where required.

Images may be used on:

• The NGTC website
• Social media
• Promotional materials
• Club communications
• Competition-related communications

Photography and video consent is separate from consent necessary to provide Taekwondo classes.

Where appropriate, consent may be withdrawn by contacting info@newgentkd.com.

Withdrawal of consent does not necessarily require us to remove material that has already been lawfully printed, distributed or published, but we will consider reasonable requests concerning future use.

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Some cookies are essential for the website to function. Other technologies, such as analytics and advertising technologies, may require your consent.

Essential Cookies

NGTCSESSID

A PHP session cookie used for essential website functionality and security.

ngtc_consent

A first-party cookie used to remember your cookie preference.

Analytics

Where you provide analytics consent, we may use:

Google Analytics 4

Google Analytics helps us understand how visitors use our website and improve website performance.

Advertising and Marketing

Where you provide the relevant consent, we may use:

Meta Pixel

Meta Pixel may be used to measure advertising performance and understand actions taken following interaction with our advertising.

Cookie Choices

Our cookie controls allow you to choose whether to allow non-essential analytics and marketing technologies.

If you choose essential cookies only, our consent mechanism is designed not to load the non-essential analytics and marketing technologies covered by that choice.

You can change your cookie preferences using Cookie settings in the website footer.

Some third-party services, such as embedded maps or externally hosted resources, may make requests to their own servers when loaded. We review these technologies as part of our ongoing privacy and cookie review.

11. Third-Party Services

We use selected third-party providers to operate our website and business.

These may include:

Stripe

Stripe processes payments and membership subscription information when you make payments through our website.

NGTC does not store full payment-card details.

Hostinger

Hostinger provides website hosting and may provide email/SMTP services used to deliver communications.

Google Analytics 4

Google Analytics may process website usage and technical information where analytics consent has been provided.

Meta

Meta Pixel may process website and advertising-related information where the relevant consent has been provided.

Google Maps

Our website may use Google Maps to display our location.

Depending on the implementation, information such as your IP address may be processed by Google when the map is loaded.

Google Fonts

Our website may use Google Fonts to display website typography.

Depending on the technical implementation, your browser may make a request to Google’s servers when fonts are loaded.

Some third-party providers may process information outside the UK.

Where applicable, NGTC will seek to use appropriate safeguards required by UK data-protection law.

12. Sharing Your Information

We do not sell your personal information.

We may share personal information where reasonably necessary with:

• Payment processors
• Website hosting providers
• Email providers
• Analytics providers where appropriate consent has been provided
• Advertising and marketing providers where appropriate consent has been provided
• IT and technical service providers
• Professional advisers
• Relevant schools or programme partners where necessary to provide the relevant service
• Emergency services where necessary
• Safeguarding organisations or appropriate authorities where necessary
• Courts, regulators, law-enforcement bodies or other authorities where legally required

We aim to share only information that is reasonably necessary for the relevant purpose.

13. Data Security

We implement appropriate technical and organisational measures designed to protect personal data.

These may include:

• HTTPS encryption
• Secure hosting
• Server-side input validation
• Access controls
• Secure session management
• CSRF protection
• Database security measures
• Rate limiting
• Restricted access to administrative information
• Secure payment processing through Stripe
• Protection of server-side secrets
• Regular software and security maintenance

No method of internet transmission or electronic storage can be guaranteed to be completely secure.

If we become aware of a personal-data security incident, we will assess the incident and take appropriate action in accordance with applicable law.

14. Email and Communication Security

We use email and other communication services to operate NGTC.

Ordinary email is not always an appropriate method for sending highly sensitive information.

We aim to avoid unnecessarily including sensitive personal information, including detailed medical information, in ordinary email communications.

Where appropriate, we may ask you to provide or confirm sensitive information through a more appropriate secure process.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for longer where required or permitted by law.

Retention periods may vary depending on the type of information.

Active Members

We retain relevant membership information while you are an active member.

After membership ends, certain information may be retained for a reasonable period where necessary for:

• Legal obligations
• Accounting
• Insurance
• Safeguarding
• Safety
• Legitimate business purposes
• Re-enrolment or membership enquiries

Marketing Information

Where marketing is based on consent, relevant information will normally be retained until you unsubscribe or the information is otherwise no longer required.

Financial and Accounting Records

Certain financial information may need to be retained for the period required by applicable tax and accounting requirements.

Health and Safety Information

Health and safety information will be retained only for as long as reasonably necessary for safety, safeguarding, insurance, legal or operational purposes.

Free Trials and Enquiries

Information relating to enquiries and free trials may be retained for a reasonable period to:

• Respond to the enquiry
• Follow up appropriately
• Maintain relevant business records
• Improve our services

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

16. Your Rights Under UK GDPR

Depending on the circumstances, you may have the following rights regarding your personal data.

Right of Access

You can request a copy of the personal data we hold about you.

Right to Rectification

You can ask us to correct inaccurate or incomplete information.

Right to Erasure

You can ask us to delete your personal information in certain circumstances.

This right is not absolute and there may be circumstances where we have a lawful reason to retain information.

Right to Restrict Processing

You can ask us to restrict how we use your information in certain circumstances.

Right to Object

You may have the right to object to processing based on legitimate interests or to direct marketing.

Right to Data Portability

Where applicable, you may request certain personal information in a structured, commonly used and machine-readable format.

Right to Withdraw Consent

Where we rely on consent, you can withdraw your consent at any time.

Withdrawal of consent does not affect processing that took place lawfully before consent was withdrawn.

17. How to Exercise Your Rights

To exercise any of your data-protection rights, please contact us at info@newgentkd.com.

We will normally respond to a valid request within one month.

Where permitted by law, this period may be extended by up to a further two months where the request is particularly complex or where we receive a large number of requests.

We may need to verify your identity before processing your request to ensure that personal information is released only to the rightful person.

Where a request relates to a child’s personal information, we may also need to verify parental or guardian authority.

18. Right to Complain

If you are not satisfied with how we handle your personal data or how we respond to a data-protection request, please contact us first.

Email: info@newgentkd.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data-protection regulator.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: www.ico.org.uk
Telephone: 0303 123 1113

You can also find information about making a complaint through the ICO’s website.

19. Links to Other Websites

Our website may contain links to third-party websites, including organisations such as:

• British Taekwondo
• World Taekwondo
• Social media platforms
• Other external organisations or services

This Privacy Policy applies only to NGTC’s website and services.

We are not responsible for the privacy practices, content or data handling of external websites.

We encourage you to read the privacy policies of any external websites you visit.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Changes to our website
• Changes to our data-processing practices
• Changes to technology
• Changes to legal or regulatory requirements
• Improvements to our privacy practices

When we make significant changes, we will update the “Last updated” date and, where appropriate, notify affected customers.

We may notify users of significant changes by:

• Posting the updated policy on our website
• Sending an email to registered members where appropriate
• Announcing significant changes through our website or club communications

We encourage you to review this Privacy Policy periodically.

21. Contact Information

If you have questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact us.

New Generation Taekwondo Club
Hotham Primary School
Charlwood Road
Putney, Wandsworth
London SW15 1PN
Email: info@newgentkd.com
Phone/WhatsApp: +44 7557 276 528

We aim to respond to data-protection enquiries within the applicable legal time period.

22. Data Protection Complaints

If you are not satisfied with our response to a data-protection concern, you have the right to complain to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
Website: www.ico.org.uk/make-a-complaint
Telephone: 0303 123 1113

Last updated: 1 September 2026

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